Refund policy
Returns & Exchanges
We hope you love the items you purchased from us as much as we do. If you are not satisfied with your purchase, you may return unused items within 14 days of receipt for a refund in the original form of payment, minus a $9.95 flat rate shipping charge.
Final sale items may not be returned or exchanged and these will be clearly noted on the product detail page.
Customized and Made to Order merchandise may not be returned and this will be clearly stated in the items description.
Returns
Items must be returned in original condition with tags attached, preferably in the original packaging. Items that do not meet these criteria may not be accepted for returns.
To initiate a return please email support@thespiritualplanet.com with your name, e-mail, and Order ID# and we will send you a prepaid shipping label.
Once we have received your return, it will be processed within 2-3 business days and a refund (minus the $9.95 flat rate shipping charge) will be initiated. Credit card refunds may take up to 10 business days to be processed by your bank.
Exchanges
We’re happy that you love your items from us, and love to assist with exchanges if you need a different size/color/item/etc. You can exchange your item within 14 days of receipt.
If you would like to exchange an item, contact customer care at support@thespiritualplanet.com to initiate a return of the previous item using the same process outlined above.
Need more help?
Please feel free to contact us at support@thespiritualplanet.com with any questions.